Use the same relevant process for each application
Define the information genuinely needed for the property and apply the same documented criteria consistently. Avoid assumptions based on appearance, family status, disability, race, age, source of income or other personal characteristics. Do not use an informal impression or online search as a substitute for a fair process.
Verify information with consent and care
Explain what information is requested, why it is needed and how it will be used. Obtain required consent before contacting referees or checking records. Secure documents, limit access and retain them only under an approved process. Privacy and tenancy rules are jurisdiction-specific.
Check current official protections
Use the relevant government tenancy and equal-opportunity authority. NSW Government provides rental application and renter resources; Victoria’s official portal is Consumer Affairs Victoria; Queensland information is available from the RTA. Seek qualified legal or privacy advice before relying on a screening rule.
Record decisions without publishing personal details
Keep a factual record of the criteria applied and information verified, following the approved privacy and retention process. Do not publish an applicant’s identity or allegations. If a person raises discrimination or privacy concerns, use the appropriate regulator or qualified adviser.
