Use the tenancy documents as the brief
Check the lease, condition report and current agent or property-manager instructions. Identify rooms, keys, occupancy, handover timing and any specific requirements. Ask the agent to clarify disputed items before booking rather than relying on a generic checklist.
Compare included and optional tasks
Review kitchen, bathroom, floors, windows, cupboards and appliances against the written quote. Carpet extraction, blinds, balconies, garages, rubbish removal and repairs may be separate. Confirm which items are included and what the tenant must arrange independently.
Check terms, access and accountability
Ask how keys and entry are handled, what the re-clean policy covers, any time limit or exclusions, price basis and how concerns are raised. A re-clean offer is not a bond-back guarantee; it applies only to the provider's confirmed terms and original cleaning scope.
Prepare for the handover visit
Remove personal belongings, arrange furniture or waste tasks separately, confirm parking and utilities, and leave the agreed areas accessible. Document existing damage and keep copies of written instructions and booking details.
