Start with the property and its written instructions
Review your lease, entry-condition records and any current written instructions from the property manager. Make a list of the rooms, surfaces and tasks that need clarification. For legal questions about a tenancy or bond, consult the relevant official tenancy authority or a qualified adviser.
Ask what the cleaning booking includes
Share the property type, condition, access, timing and requested work. Confirm rooms, appliances, floors and any optional or specialist tasks in the written quote or booking. Do not assume every item on a general checklist is included or that cleaning repairs damage or normal wear.
Keep cleaning separate from bond decisions
The cleaner can complete the confirmed cleaning scope; the cleaner does not determine a tenancy obligation, inspection result or bond claim. Keep the booking confirmation and any relevant inspection feedback, and use the applicable property-management or official process for a dispute.
Understand the documented re-clean support
Dirt2Tidy's existing seven-day re-clean support applies to eligible end-of-lease bookings within the confirmed cleaning scope under the applicable terms. It does not guarantee a bond refund, an inspection decision, repairs or work that was not included in the booking.
