Identify each item and its care information
List sofas, chairs, cushions or other furnishings and provide care labels, maker instructions, removable-cover details and photos where useful. Do not assume one method suits every fabric or leather finish.
Describe stains, wear and previous products
Explain the mark, when it appeared and any product or treatment already used. Wear, dye change and residue can look similar; cleaning cannot guarantee restoration or removal of every stain or odour.
Ask what the quote includes
Confirm which furniture pieces, surfaces and sides are included, how access and drying guidance will be handled, and whether moving furniture or optional carpet work is separate. Request the agreed scope in writing.
Check credentials only when they are claimed
If a provider advertises insurance, training, certification or a particular product, ask which current terms apply to the service. Do not rely on generic claims; confirm any credential or policy with the provider before booking.
