Separate a cleaning service from a bond decision
An end-of-lease booking covers the cleaning tasks confirmed for the property. A landlord, agent or tenancy process determines any inspection or bond outcome; cleaning support does not decide or guarantee that result.
Understand the documented seven-day support
Dirt2Tidy's seven-day re-clean support applies to eligible end-of-lease bookings within the confirmed cleaning scope under the applicable terms. Check the booking confirmation for the included work and the process for raising a concern.
Keep the confirmed scope and feedback
Retain the quote, booking confirmation, task list and any relevant inspection feedback. Compare a reported cleaning issue with the work that was included; repairs, damage, maintenance, optional tasks or services not booked are separate.
Use the appropriate source for tenancy questions
A cleaning article cannot determine legal duties, fair wear, property condition or a bond claim. Review the tenancy documents and current official guidance for the jurisdiction or seek qualified advice if you have a dispute.
