Clarify the service being requested
Tell the provider whether the property is a rental handover, a move-out clean or another type of clean. Share the address, property type, condition, access and timing so the provider can confirm what service it can quote.
Confirm the rooms and tasks
Ask which rooms and surfaces are covered and list optional or specialist tasks separately, such as carpets, ovens, windows or upholstery. Confirm exclusions, access arrangements and any preparation in writing.
Separate cleaning from tenancy and property issues
Cleaning does not repair damage, resolve a dispute, determine inspection compliance or guarantee a bond refund. Check legal duties with the applicable official tenancy source and refer repairs or pests to the appropriate provider.
Review current terms before booking
Check the quote, inclusions, payment, cancellation and any applicable re-clean support. For end-of-lease services, Dirt2Tidy's documented seven-day re-clean support applies only to eligible bookings within the confirmed scope under applicable terms; it is not a bond guarantee.
