Describe the furniture and fabric
Share sofa, chair or other item type, care label, fabric, number of cushions, stain history, odour, pet exposure, previous products and access. Photos can help a provider assess the job before quoting.
Confirm the proposed method
Ask whether the item needs dry, low-moisture or extraction cleaning, what products will be used and how drying is managed. Delicate, coated, antique or damaged pieces may need a specialist or may not suit the requested method.
Compare inclusions and limitations
Check whether sides, backs, cushions, removable covers, stain treatment and deodorising are included or extra. Ask what may not be removable, how pre-existing damage is recorded, and whether furniture must be moved or prepared.
Keep expectations realistic
Use manufacturer guidance and stop DIY treatment if colour transfers or texture changes. Cleaning cannot guarantee allergen removal, odour elimination, longer furniture life, restored colour or a particular customer rating.
