Frequently Asked Questions
Help centre for common questions about Dirt2Tidy cleaning services — bookings, coverage, re-clean support, service inclusions, products and payment.
16 questions answered across 5 topics.
Booking and quotes
How to request a quote and what happens after you book.
Request a free quote with your suburb and service. We confirm availability, inclusions and pricing, then lock in a time that suits you.
Request a free, no-obligation quote online with your suburb and service. We confirm availability, the right service and the inclusions for your space. Your cleaner arrives with quality equipment, gets to work, and finishes with a walkthrough.
Pricing depends on your property and the services you need. Request a free, no-obligation quote online and we confirm clear pricing with no hidden fees before booking.
We offer secure online payment options. You can choose to pay upfront at the time of booking, or after the cleaning service is completed.
Yes. Alongside one-off cleans we offer recurring schedules for regular domestic cleaning, with no lock-in contracts. See the domestic cleaning page for details.
Cleaning services
What Dirt2Tidy cleans and what a service includes.
Move and rental cleaning (end of lease, bond, vacate and move-in), home and specialist cleaning (carpet steam, oven, window, upholstery, kitchen, deep and spring cleaning) and commercial and property cleaning (office, strata, construction, high pressure and pest control).
End of lease cleaning is a thorough move-out clean covering kitchens, bathrooms and living areas to inspection standard. Carpet steam cleaning, oven cleaning and window cleaning are the areas property managers inspect most closely and are commonly added to a move-out clean.
Every cleaner is screened, trained and verified before entering your home, and insurance covers eligible accidents or property damage during a clean.
Same-day and weekend appointments are available subject to demand, at no extra cost.
End-of-lease cleaning
Bond and vacate cleans, re-clean support and guarantees.
On end of lease and bond cleans, if your property manager flags a cleaning issue within 7 days we return to re-clean the affected areas at no extra charge.
Yes. End of lease and bond cleans include 7-day re-clean support. See the bond back guarantee page for the full terms and conditions.
Coverage and areas
Where the service is arranged and whether your suburb is covered.
We cover major Australian cities including Sydney, Melbourne, Brisbane, Perth and Adelaide, along with their surrounding suburbs — plus Canberra, Gold Coast, Newcastle, Central Coast, Wollongong, Geelong, Hobart and Darwin.
We serve suburbs across each of our service areas, and several cities have dedicated suburb service pages for the most in-demand services such as end of lease cleaning. Request a free quote with your suburb and we will confirm availability.
Preparing for your clean
What to do before the cleaner arrives, and products used.
We use quality cleaning products in your home. If you have specific sensitivities or preferences, let us know when you book and we will accommodate where possible.
We offer eco-friendly, plant-based cleaning products that are safe for homes with children and pets. Let us know about any specific sensitivities when you book.
Clear the areas to be cleaned of personal items and valuables. For end of lease cleans, we provide a preparation checklist.
Service policies
- Service concerns
- If you have a concern about a completed service, contact Dirt2Tidy as soon as possible with details and supporting photographs. Our team will review the concern against the confirmed booking scope and determine the appropriate resolution.
- Cancellations and rescheduling
- Cancellations are free when requested at least 48 hours before the scheduled service. Bookings may be rescheduled when requested at least 24 hours before the scheduled service. Requests made later may be subject to availability and applicable charges.
Get a clear answer and a free quote
If your question is not covered here, request a quote and tell us what you need — we will confirm availability, inclusions and pricing.