Frequently Asked Questions About Cleaning Services
These general answers explain what to clarify when arranging a clean. Service availability, inclusions, re-clean terms, products and payment arrangements depend on the current written quote and booking terms; confirm details before proceeding.
12 questions answered across 5 topics.
Booking and quotes
How to request a quote and what happens after you book.
Ask whether recurring visits are currently available for your address and confirm frequency, task list, price and cancellation terms in writing.
Cleaning services
What Dirt2Tidy cleans and what a service includes.
You can state your preferred timing, but availability must be confirmed for the date, address and task list.
Coverage and areas
Where the service is arranged and whether your suburb is covered.
Published service-area pages describe the locations listed on this website, but they do not guarantee current availability for every address. Confirm your suburb and service directly.
Preparing for your clean
What to do before the cleaner arrives, and products used.
No product should be assumed suitable for every person, animal or surface. Check its label, share relevant concerns and follow the provider's instructions.
Other questions
Anything else you may want to know.
Provide the suburb, property type, rooms, condition, access, timing and requested tasks. Ask for a written scope and price basis.
Inclusions vary by provider and booking. List the rooms and tasks you want, then check optional work and exclusions in the written quote.
Yes. A tenancy handover clean has a different purpose and may use a property-specific checklist. Confirm the requested scope and follow your written tenancy instructions.
No. Cleaning cannot determine or guarantee a tenancy, inspection or bond outcome. Any re-clean support is subject to its current written terms.
Not automatically. Identify each specialist task and confirm whether it is included or separately quoted.
Ask the provider about products planned for your booking. Share surface-care instructions, sensitivities or preferences and confirm what can be accommodated.
The quote may depend on property size, condition, requested tasks, access and timing. Confirm the price basis and any optional charges in writing.
Check the current quote and booking instructions for accepted payment methods and due dates. Ask the provider before confirming if the terms are unclear.
Service policies
- Service concerns
- If you have a concern about a completed service, contact Dirt2Tidy as soon as possible with details and supporting photographs. Our team will review the concern against the confirmed booking scope and determine the appropriate resolution.
- Cancellations and rescheduling
- Cancellations are free when requested at least 48 hours before the scheduled service. Bookings may be rescheduled when requested at least 24 hours before the scheduled service. Requests made later may be subject to availability and applicable charges.
Get a clear answer and a free quote
If your question is not covered here, request a quote and tell us what you need — we will confirm availability, inclusions and pricing.