Identify the fabric and care instructions
Check the manufacturer's label and identify fibre, dye, coating, backing and any previous treatment. Water, solvents, heat and extraction are not suitable for every fabric. Seek specialist advice for delicate, antique, damaged or unlabelled upholstery.
Understand the proposed cleaning method
Ask what method and products are proposed, how colour transfer and moisture risk are assessed, and what drying is needed. An equipment type does not automatically suit every chair or sofa. Test products only as directed by the maker and provider.
Know the limits of cleaning
Cleaning cannot repair worn fibres, broken frames, faded dye, foam damage, permanent stains or all odours. Persistent mould-like growth, water damage or pet contamination may need separate remediation or assessment.
Prepare and compare a quote
Share furniture type, number of pieces, fabric label, stains, access and photos. Confirm included cushions and sides, price basis, exclusions, drying and any re-clean terms in writing.
