Use the right rental records
Review the lease, entry condition report and any written agent directions. List rooms, carpet, appliances, windows and access requirements. Do not assume a generic checklist represents every tenancy or interpret the lease without appropriate advice.
Confirm products, tools and add-ons
Ask what is included, who supplies products and equipment and how delicate finishes are protected. Carpet extraction, upholstery, high windows, pest work, repairs and mould remediation may need separate providers.
Check capability and booking terms
Verify current insurance or qualifications relevant to the requested work. Ask for price basis, access process, cancellation terms and details of any re-clean policy. A policy is not a bond guarantee.
Prepare for the clean
Provide room list, condition, access, keys, parking, property status and inspection timing. Remove personal belongings and keep repair or pest issues separate from cleaning tasks.
