Questions to Ask Before Hiring an End-of-Lease Cleaner

List rooms, vacancy, keys, access, floors, appliances, windows and any outdoor space mentioned in the tenancy documents. Clarify disputed requirements with the agent rather than relying on generic claims about a standard or approved checklist.

Check if carpet extraction, oven interiors, blinds, garage or balcony work are included or separate. Ask for written inclusions, exclusions, price basis, supplies and timing. Repairs, pest treatment, mould remediation and rubbish removal are different services.

Read reviews as one input and verify relevant insurance or qualifications directly. Ask what any re-clean policy covers, its timeframe, eligibility and exclusions. A re-clean policy is not a bond-back guarantee.

Provide condition, address, access, parking, inspection date and photos where useful. Remove personal belongings and coordinate trades or removalists before the clean. Keep the confirmed task list and communications.