Start with your written instructions
Review the lease, entry and condition records, agent communication and any current cleaning checklist that applies to your tenancy. Requirements and dispute processes vary. Ask the property manager or an appropriate tenancy advice service about unclear obligations rather than relying on a generic online checklist.
Separate cleaning from repairs and condition issues
List ordinary cleaning tasks by room and record pre-existing damage or maintenance concerns separately. Cleaning cannot repair walls, appliances, plumbing, pests or building defects, and it cannot establish responsibility for them.
Arrange work with a clear scope
If requesting professional cleaning, share the property type, rooms, condition, access and handover timing. Confirm included tasks, optional extras, exclusions and the quote in writing. A provider can confirm its service terms but cannot promise an inspection decision or bond refund.
Keep records and allow time
Keep copies of relevant written instructions and communications, and photograph the property's condition as appropriate to your tenancy process. Arrange access and specialist tasks early enough for the agreed work; any re-clean support is subject to the provider's actual written terms.
