Read the handover requirements first
Check the lease, entry condition report and written agent instructions before booking NSW Fair Trading. Requirements vary by property and state, and a cleaner cannot decide whether a legal request is valid. Record existing damage and fair wear separately so cleaning is not treated as a repair.
Prepare the tenant's rooms and belongings
Remove personal items and rubbish, empty agreed cupboards, clear access to floors and identify what remains in the property. Tell the cleaner about pets, furniture, keys, parking, lifts, stairs, alarms and any rooms that cannot be entered. Decluttering, transport, repairs and hazardous waste are separate tasks.
List optional work clearly
Oven interiors, windows, tracks, carpets, upholstery, walls, balconies and outdoor surfaces may need separate scope. Provide photographs and the condition of delicate timber, stone, glass or carpet. A clear room-by-room checklist is more useful than assuming every add-on is included.
Keep expectations realistic
Cleaning can address suitable dust, grease, bathroom residue, floors and accessible surfaces. It cannot guarantee removal of permanent marks, damage, mould, pest issues or a bond refund. Keep the booking confirmation and compare the finished work with the agreed scope before the inspection.
