Use the written handover instructions
Review the property manager’s checklist and list the rooms, accessible surfaces and appliances that need attention. Record existing damage, maintenance and fair-wear concerns separately from removable soil. A cleaning booking cannot decide tenancy obligations or resolve a dispute.
Clear the property and arrange access
Where possible, remove personal belongings and rubbish, empty cupboards included in the quote and complete dusty trades before cleaning. Confirm authorised keys, building entry, parking, utilities and the inspection deadline with the provider. Give accurate details about property size, condition and furnished status.
Confirm inclusions and optional work in writing
Ask which rooms, surfaces and accessible appliances are included, and confirm exclusions or separate prices for carpet extraction, exterior windows, balconies, rubbish removal and other extras. Compare like-for-like scopes and agree how changes or concerns will be handled before work begins.
Keep expectations realistic
Cleaning addresses the agreed soil and surfaces; it does not repair damage, perform pest treatment or guarantee a bond refund or inspection result. If re-clean support is offered, check the timeframe, eligibility and relationship to the confirmed booked scope. Keep handover, quote and inspection records together.
