Record the mark before changing the surface
Take clear photos and note the room, location, approximate size and when you noticed it. Check the property condition documents and previous communications you have. Do not sand, patch, repaint or apply a strong cleaner until you know the surface and have checked the relevant instructions.
Separate cleaning from wall repair
A surface wipe may be different from filling a hole, repairing plaster or repainting. Identify the material and likely work, then ask the property contact what authorization or contractor information is required. A cleaner can only perform agreed cleaning tasks; they do not assess structural damage or restore finishes.
Prepare a separate repair or cleaning request
If requesting a clean in Kew, provide the address, rooms, condition, access and desired tasks, and confirm current provider availability. List wall repairs, paint work, water damage or mould separately for an appropriately qualified trade or property professional.
Use official Victorian bond information for tenancy questions
Consumer Affairs Victoria’s bond information hub links to current claim and dispute resources. Check the relevant page or seek qualified advice for your circumstances; this cleaning guide does not interpret responsibility or promise a refund.
