Questions to Ask Before Booking Professional Carpet Cleaning

Provide the carpet product and care instructions if known, describe the rooms and visible concern, and disclose any earlier treatment. Do not rely on a provider to infer material or stain cause from a photograph.

Request the equipment and process description, preparation requirements, rooms and tasks included, exclusions, price basis and stated limitations in writing. Confirm separately whether furniture handling or specific stain assessment is part of the scope.

Professional status alone does not establish that a method suits every fibre or provides sanitisation, allergy relief, complete stain removal or restoration. Ask for relevant evidence for any specific claim and verify carpet-maker compatibility.

Building moisture, mould, hazardous substances, contamination, repairs and pest treatment require their own appropriately qualified assessment. Do not treat routine carpet cleaning as clearance for those issues.