Identify what is installed
If available, find the product name, fibre, backing, installation or care information and any warranty document. Record the room, approximate area and visible condition. If the material is unknown, do not infer fibre type from appearance or apply a generic treatment.
Describe the actual problem
Separate routine soil from a particular spill, odour, colour change, wear, dampness or suspected damage. Note when it occurred, what is known about the substance and any previous cleaning or treatment. Do not combine unrelated concerns into one assumed cleaning task.
Check instructions before choosing a method
Use the carpet maker's instructions for the exact product and the cleaning-equipment maker's instructions for its machine. Compatibility, moisture limits and approved products can differ. If instructions are missing or conflict, pause and ask the manufacturer or an appropriately qualified carpet-care professional.
Agree scope and limitations in writing
Before booking, describe the carpet, access, rooms, concern and prior treatments. Ask the provider to confirm the method it accepts, preparation, exclusions, price basis and what result it can reasonably describe. Cleaning is not a repair, colour restoration, mould assessment or guarantee that a stain will disappear.



