Describe the property and priorities
Share property type, rooms, bathrooms, condition, floor surfaces, pets, sensitivities, access and preferred visit frequency. Explain whether the request is for routine domestic cleaning, a one-off visit or a deeper reset.
Confirm tasks and optional services
Ask which rooms and surfaces are included, who supplies products and equipment, and whether carpets, upholstery, ovens, windows, laundry or other work is additional. Agree how extra tasks and changes are handled.
Arrange timing and access
Discuss appointment windows, keys or access codes, parking, pets, rescheduling, payment and how to report a missed task. Secure valuables and identify delicate items or areas that must not be moved.
Review service expectations
Read the written quote, inclusions, exclusions and any service-policy conditions. Results vary by scope, surface and condition; do not assume stain removal, eco-product use, customer ratings or health benefits are guaranteed.
