Select the service and list the rooms
Routine domestic cleaning, a deep clean, rental handover and specialist carpet, oven or window work have different tasks. Share the property type, rooms, condition, surfaces, pets and timing so the provider can discuss a suitable scope.
Confirm access, products and preparation
Agree keys, alarms, parking, entry times, pets, areas to avoid and whether products or equipment are supplied. Mention delicate surfaces, previous treatments, damage and safety issues before the visit. Prepare the property only as directed in the booking.
Review price, exclusions and terms
Ask for written inclusions, exclusions, optional services, total price, cancellation conditions and any re-clean policy. Cleaning does not guarantee an inspection, bond refund, perfect result, health improvement or repair of damaged surfaces.
Raise a concern against the agreed work
If an area appears incomplete, share the booking details and describe it so the team can review it against the confirmed checklist and applicable terms. Repairs, pest treatment, hazardous waste and other specialist work need separate assessment.
