Build the brief before requesting a quote
Read the lease and condition report, then collect the agent's room and surface checklist. Note bedrooms, bathrooms, floors, appliances, storage and accessible windows. Include the furnished or vacant status, condition, preferred cleaning date and inspection deadline. Photographs can clarify heavy residue or restricted access without promising that permanent marks can be removed.
Clear the booked areas safely
Remove personal belongings, ordinary rubbish and loose food. Empty cupboards, drawers and appliance interiors that are booked for cleaning, following appliance instructions. Do not move heavy appliances or disconnect fittings unsafely. Identify items that belong to the landlord and keep them in the agreed place rather than discarding them.
Arrange keys, utilities and building access
Provide the authorised entry method, alarm instructions, parking, stairs, lift or shared-entry requirements and a contact for access questions. Keep power and water connected where the confirmed work needs them. Tell the provider about pets, unavailable rooms, fragile finishes and any remaining trade work before the appointment.
Check extras and separate repairs
Confirm carpet steam cleaning, exterior windows, balconies, garages, upholstery and other optional work in writing. Leaks, broken fittings, worn finishes, pest treatment, mould remediation and hazardous waste are not ordinary cleaning. Report these through the relevant property or specialist process instead of trying to hide them with a stronger product.
Keep the handover record
Compare the agreed clean with the checklist and keep the booking confirmation and any inspection feedback. End-of-lease cleaning bookings include seven-day re-clean support. If an item included in your confirmed cleaning scope is identified during the property inspection, contact Dirt2Tidy within seven days and provide the inspection feedback and relevant photographs.
We will review the request against the booked scope and arrange an appropriate resolution where applicable. Support is subject to the eligible booked scope; cleaning does not guarantee a bond refund or inspection outcome.
