Compare the work you need help with
Start with the lease, entry condition report and agent checklist ACT Government Tenancy. List the kitchen, bathrooms, laundry, bedrooms, living areas, floors and accessible fixtures. A professional service can provide a defined cleaning visit when the move leaves little time for that work.
Compare written inclusions rather than assuming that the word bond covers every surface or service.
Confirm standard scope and optional services
Dirt2Tidy's confirmed end-of-lease scope can include oven cleaning, booked storage interiors and accessible interior windows and tracks. Carpet steam cleaning, external work, upholstery and other extras need separate confirmation. Give the provider the condition, furnished status and material details so the proposed work matches the property.
Plan access and inspection timing
Provide authorised keys or entry arrangements, parking, stairs, lifts, building rules and the inspection deadline. Clear belongings and rubbish, empty booked cupboards and keep utilities available where required. Allow for any repairs and drying before the final walkthrough; a cleaning booking is not a substitute for maintenance or the property manager's assessment.
Understand re-clean support
End-of-lease cleaning bookings include seven-day re-clean support. If an item included in your confirmed cleaning scope is identified during the property inspection, contact Dirt2Tidy within seven days and provide the inspection feedback and relevant photographs. We will review the request against the booked scope and arrange an appropriate resolution where applicable.
This policy applies to eligible end-of-lease cleaning within the confirmed scope. It does not guarantee a bond refund, inspection approval or resolution of damage, fair wear and tear, tenancy disputes or work that was not booked.
