Keep away from immediate hazards
Do not enter standing water near electrical equipment, damaged wiring or an unsafe structure. Do not operate household electrical equipment in a wet area or disturb damaged materials. If there is an immediate danger, contact emergency services or the relevant utility and follow their directions.
Record and report the issue
From a safe position, note the date, rooms, visible water or damage, suspected source if known and any change over time. Take photographs only if safe. Notify the owner or property manager in writing as soon as practical and keep a copy of the report and response.
Ask for a qualified inspection and written scope
The property owner or authorised contact should coordinate a suitable building, plumbing or restoration assessment for the actual event. Ask what areas and materials were inspected, what remains inaccessible, what work is proposed, what trade qualifications apply and how updates will be recorded.
Do not assume that drying visible carpet resolves a leak, moisture below a floor or structural damage.
Keep tenancy, insurance and trade records
Retain photographs, communications, inspection reports, work approvals and invoices. Contact the insurer or property representative about any required claim process before authorising work. Coverage and responsibility depend on the policy, agreement, jurisdiction and facts; this page does not decide them.
Separate restoration from routine cleaning
A routine clean does not inspect a building, repair plumbing, test concealed moisture, remediate contaminated water or certify that a rental is safe. Arrange ordinary carpet or room cleaning only after the responsible professional has released the area and defined the permitted scope.
