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Did you know that in Australia, landlords can charge tenants for the replacement of lost keys under certain conditions? In fact, a recent survey revealed that 27% of tenants in major Australian cities, including Sydney and Melbourne, have faced charges for lost keys at the end of their lease. But how does this process work, and what are your rights as a tenant when it comes to losing keys?
In this blog, we’ll break down the legalities of lost keys, how landlords may charge you for them, and what you can do to avoid unnecessary costs. Let’s dive into the details.
Introduction
You have rights as a renter under the Residential Tenancies Act 2010 and the Residential Tenancies Regulation 2019. For lost rental keys.
When you lose keys, the landlord or real estate may charge the tenant. The legislation in New South Wales regarding locks and security in rented properties, including your duties, the landlord’s obligations, replacing locks, and “reasonable” security, are briefed in this article.
Your Responsibilities as A Renter
You agree to the following provisions in the typical residential tenancy agreement not to replace, remove, or add any lock or other security device unless there is a good cause or unless the landlord agrees to provide a copy set of the key for any modified lock or security device within 7 days of the alteration.
Obligations of The Landlord for Lost Rental Keys
The landlord must supply and maintain locks or other security systems required to keep the premises’reasonably’ as per the lease agreement.
The landlord should provide keys to the property to each tenant named on the tenancy agreement in order to open any lock or security device for the premises, any common property that you are entitled to access, and not to charge you for copies of keys or other opening devices except to recover the cost of replacement or additional copies.
Challenges:
- High Replacement Costs: Replacing keys can be expensive, especially if the locks need to be rekeyed or replaced entirely. This cost can often be passed on to the tenant.
- Landlord Discretion: Some landlords may have strict policies regarding lost keys, leading to varying charges depending on the landlord’s approach.
- Unclear Lease Agreements: If the lease doesn’t explicitly address lost keys, tenants may find themselves facing unexpected charges during their bond inspection.
- Delays in Replacing Keys: If keys are lost during the final days of your lease, there may be delays in getting the locks rekeyed, leading to potential complications with move-out deadlines.
Difficulties:
- Disputes Over Charges: Tenants may argue about the fairness of charges for lost keys, especially if they weren’t informed of the costs beforehand.
- Additional Costs Beyond Keys: Losing your keys could lead to additional issues such as access delays or security concerns that may result in more significant charges.
- Time Constraints: Tenants who lose keys close to the end of their lease may face time constraints to rectify the situation before the final inspection.
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Lock Replacement: Plausible Explanations
- The landlord and tenant are required to comply with a NSW Civil and Administrative Tribunal order (NCAT).
- A co-lease tenant’s was terminated, and a renter or other occupant was barred from the premises by an Apprehended Violence Order (AVO)
- A duplicate of a modified key or other opening device is not required to be handed to the other party if:
- They agree not to be given a copy, or the Tribunal orders that no copy be supplied, or they are barred from entering the premises by an AVO.
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Changing Locks without Agreement or Justification
It is illegal for you or the landlord/agent to change, remove, or install a lock or security device without the other party’s consent or sufficient justification. in a rental property.
If your landlord or agent changes the locks, you can file a complaint with NSW Fair Trading. See Complain to NSW Fair Trading and get counsel from your local Tenants’ Advice and Advocacy Service before submitting an application to the Tribunal.
Requesting Directions from The Tribunal
You can ask the Tribunal for orders regarding changing locks and issuing or withholding keys making the premises fairly safe restitution for damage resulting from insecure premises rent reduction for the duration that the premises were not reasonably secure.
For information on making an application, contact your local Tenants’ Advice and Advocacy Service.
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Orders Concerning Reasonable Security
If your rental isn’t secure, you can ask your landlord to install locks or other safety measures. Apply to the Tribunal within three months of noticing the issue.
The Tribunal will look at:
- Property features and location
- Insurance requirements
- Risk of break-ins or threats to safety
Bring evidence such as:
- Local crime stats or insurance reports
- Your contents insurance policy
- Records of requests to the landlord
- Photos of damaged locks/windows
- Proof of past break-ins
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Orders of Compensation
You can request that the landlord pay you for any loss or damage to your property as a result of the premises not being properly secure.
You must apply within three months of learning of the loss or damage. You will need to demonstrate:
The landlord failed to provide or maintain the necessary locks and security devices for reasonable security despite the fact that you informed them of the problem or that they were otherwise aware of it (e.g. letters to the landlord/agent, statutory declarations from witnesses, the condition report from the start of your tenancy).
The products that have been stolen or damaged
The worth of the products at the time they were lost/damaged, for which you can receive an estimate from an insurance provider on the depreciated value of the goods, or check the prices of used goods on an online auction website.
If you did not endeavor to reduce your losses, the tribunal may not award you compensation (e.g. you boarded up broken windows and otherwise secured your valuables).
The Tribunal Has the Authority to Award up To $15,000 in Compensation.
Orders for Rent Reductions
You may seek an order declaring that the rent is or was exorbitant during the period when the premises were not sufficiently secure.
During the Tenancy, You Must Apply.
If the Tribunal finds the rent is too high, it will issue an excessive rent order. This order sets a maximum rent amount that cannot be exceeded for up to 12 months from when you move in.
For details on how to challenge a rent increase, see Factsheet 04: Rent Increases.
Lock and Key Purchases
These orders can be obtained at any moment throughout the tenancy that you may change, remove, or add a lock or security device that you may refuse to give the landlord/agent a copy of a key or opening device/information that the landlord must give you a copy of a key or opening device/information that the landlord must give you a copy of a key or opening device/information.
You must explain why the order is required before the Tribunal. It should be noted that the landlord can also seek for such orders – that they may replace locks, reject you a key, or require you to give them a key.
Benefits of Professional Cleaning Services
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Cleaning can be time-consuming, especially when juggling a busy schedule. Hiring professionals saves you valuable time and energy, allowing you to focus on other important tasks or relax. With a professional team, you can enjoy a clean space without the effort. - Expert Knowledge & Techniques:
Professional cleaners have the training and experience to handle different types of cleaning challenges. From stain removal on carpets to sanitizing kitchens, they know the best techniques and products to use for every job, ensuring a high standard of cleanliness. - Health & Hygiene Standards:
Clean spaces are essential for good health. Professional cleaners ensure that dust, allergens, bacteria, and viruses are effectively removed, improving indoor air quality and reducing the risk of illness. Regular cleaning can help maintain a healthier living or working environment. - Customized Cleaning Plans:
Professional cleaning services offer tailored solutions that suit your specific needs. Whether it’s a one-time deep cleaning, end-of-lease cleaning, or ongoing maintenance, they can create a plan that fits your requirements and budget. - Long-Term Cost Savings:
Regular professional cleaning helps maintain the condition of your furniture, flooring, and other surfaces, which can save you money in the long run by preventing damage and wear. It also helps extend the lifespan of items like carpets and upholstery. - Eco-Friendly & Safe Products:
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If you’re moving into a new place or moving out of your old one, professional cleaning can make the process much smoother. They handle the heavy-duty cleaning that might be needed before you settle in or after you leave, ensuring the property is spotless and ready for the next tenant. - 100% Satisfaction Guarantee:
Most professional cleaning services, like Dirt2Tidy, offer a satisfaction guarantee. If you’re not happy with the results, they will re-clean at no extra charge. This ensures that you get the best possible service every time.
Relevant Dirt2Tidy Services for Professional Cleaning:
- End-of-Lease Cleaning
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Regular or one-off house cleaning to keep your home fresh and well-maintained, from detailed deep cleans to quick surface touch-ups. - Spring Cleaning
Spring cleaning gives your home a complete refresh, tackling tough-to-reach areas and leaving every corner spotless and rejuvenated. - Upholstery Cleaning
Upholstery cleaning professionally refreshes your sofas, chairs, and other furniture by removing dust, stains, and allergens, restoring comfort and appearance. - Carpet Cleaning
Steam or dry methods in carpet cleaning remove dirt, stains, and odours, leaving your floors fresh and revitalised. - Oven Cleaning
Grease and grime are removed from ovens, cooktops, and range hoods with oven cleaning, leaving your kitchen spotless and fresh. - Window Cleaning
Streak-free results with window cleaning leave your windows sparkling inside and out, enhancing the overall appearance of your home. - Pressure Cleaning
High-pressure washing for your driveways, patios, and outdoor surfaces to remove dirt, grime, and mold buildup. - Mattress Cleaning
Deep cleaning to eliminate dust mites, bacteria, and allergens, ensuring a hygienic and fresh sleeping environment. - Pest Control Services
Expert treatments in pest control services target bed bugs, cockroaches, and other unwanted pests, keeping your home clean, safe, and comfortable.
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Why Choose Dirt2Tidy?
At Dirt2Tidy, we believe in delivering top-notch cleaning services with a personal touch. Here’s how we stand out from the competition:
| Feature | Dirt2Tidy | other cleaning company |
|---|---|---|
| Experience & Expertise | Over 10 years of experience in professional cleaning | 5+ years of experience |
| Services Offered | Comprehensive cleaning (End-of-lease, Spring, Upholstery, Carpet) | Limited services |
| Eco-Friendly Products | Yes, non-toxic, biodegradable cleaning products | Limited eco-friendly options |
| Satisfaction Guarantee | 100% satisfaction guarantee or re-clean at no cost | 30-day satisfaction guarantee |
| Pricing | Transparent and affordable pricing with no hidden fees | Higher pricing with extra charges |
| Booking Flexibility | Same-day and last-minute bookings available | Limited booking flexibility |
| Customer Satisfaction | 5-star reviews and a strong customer loyalty base | Mixed reviews |
Customer Reviews:
“Dirt2Tidy did an incredible job cleaning my home. The service was prompt, thorough, and the team was extremely professional. I highly recommend them for anyone looking for quality and reliable cleaning!”
– Sarah J., Sydney
“I had Dirt2Tidy come in for an end-of-lease clean, and they exceeded my expectations. The attention to detail was phenomenal, and I got my full bond back. Will definitely use them again!”
– James P., Melbourne
Conclusion
When it comes to keeping your home spotless, Dirt2Tidy is the name you can trust. With our years of experience, commitment to eco-friendly cleaning solutions, and dedication to customer satisfaction, we stand out as the top choice for all your cleaning needs. Whether it’s end-of-lease cleaning, upholstery cleaning, or a simple refresh with our spring cleaning services, we ensure your space is always in pristine condition.
Frequently Asked Questions
1. What makes Dirt2Tidy stand out from other cleaning services?
Dirt2Tidy is committed to providing top-notch, eco-friendly cleaning solutions that are both effective and safe for your family and the environment. We offer a wide range of services including end-of-lease cleaning, upholstery cleaning, and more. Our dedicated team ensures high-quality results, and we stand by our work with a satisfaction guarantee.
2. Are your cleaning products safe for children and pets?
Yes! At Dirt2Tidy, we prioritize safety. We use eco-friendly, non-toxic, biodegradable cleaning products that are safe for both children and pets. You can trust that our cleaning solutions are gentle while still being highly effective.
3. Can I book a cleaning service for the same day?
Absolutely! Dirt2Tidy offers flexible scheduling, including same-day and last-minute cleaning bookings. Just let us know your needs, and we’ll do our best to accommodate your schedule.
4. Do you offer cleaning services for commercial spaces?
Yes! Dirt2Tidy serves both residential and commercial clients. Whether you need a deep clean for your home, office, or commercial property, our experienced cleaners can handle it all.
5. What happens if I’m not satisfied with the service?
Your satisfaction is our top priority! If you’re not fully satisfied with the cleaning, simply let us know, and we’ll come back to re-clean the area at no extra cost. We stand by the quality of our work with a 100% satisfaction guarantee.
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