Keep evidence from the beginning and end of the tenancy
Retain the signed agreement, entry and exit condition reports, dated images, maintenance requests, cleaning scope or invoices, key handover and communications. Keep original records and note when they were created. Evidence should identify the room or item and distinguish pre-existing condition from a later change.
Ask for each proposed amount and reason
If a deduction is proposed, ask for an itemised explanation and supporting documents such as an inspection record, invoice or estimate. Compare the claim with the condition records and agreement. Do not assume that every cleaning request, repair cost or replacement amount is automatically payable from the bond.
Follow the official bond process for the property
The agency and process vary by state or territory. NSW renters can consult NSW bond-refund guidance; Queensland renters can start with the RTA ending-a-tenancy resources; South Australians can use SA.GOV.AU renting and bond information. Check current forms, response steps and dates directly with the authority.
Get advice where the claim remains disputed
Use the authority’s dispute-resolution process and seek a qualified tenancy adviser or lawyer if you need help interpreting responsibility or evidence. Do not ignore official correspondence. A cleaning provider can describe the work booked but cannot decide whether a deduction is lawful or ensure a refund.
Book cleaning by written scope, not a bond promise
If you need cleaning, specify rooms, surfaces, access, property condition and requested extras. Confirm the price and inclusions in writing. No cleaner can guarantee a bond outcome because a bond decision may involve issues beyond cleaning and an authority or tribunal may decide the dispute.
