Define the work and building
List internal and external panes, frames, tracks, sills, screens, storeys, balconies and any restricted areas. State whether the property is a house, apartment, office or strata building and identify building rules.
Check safe access and relevant credentials
High-level, roof, rope-access or difficult exterior work requires suitable training, equipment, insurance and approvals. Ask the provider to confirm capability for the exact site; do not assume any window cleaner can perform every access method.

Compare price and exclusions
Request written inclusions, exclusions, price basis, timing, weather policy and how difficult access is handled. Cleaning does not repair cracked glass, failed seals, scratches or etching; restoration is separate.
Prepare the appointment
Arrange parking, keys, lift or gate access and clear reachable sills. Provide photos of difficult panes and identify screens or tracks. Confirm what can be safely completed and whether any areas will be excluded.



