Follow written handover instructions
Check the lease, condition report and current property-manager directions. List rooms, accessible surfaces, keys and any specified carpet, oven, window or balcony tasks. A cleaning provider cannot promise a bond refund or inspection outcome.
Verify product claims and surface suitability
Ask for product names, labels and any relevant substantiation or certification. Check that products suit stone, timber, glass, coatings and food-contact areas. Words such as natural, green or non-toxic do not prove universal safety or performance.
Separate cleaning from repairs and remediation
Cleaning can address agreed accessible soil but does not repair damage, remove every permanent mark, treat pests, remediate mould or handle hazardous waste. Report defects and contamination to the responsible party or specialist.
Compare quotes fairly
Use the same task list and property condition when comparing providers. Confirm products, inclusions, exclusions, price basis, access, timing and any re-clean policy in writing. A re-clean policy is not a bond guarantee.
