Mistake 1: Treating ‘bond clean’ as a fixed task list
The label does not define identical inclusions for every provider or property. List the rooms and surfaces you want considered and ask for written inclusions, exclusions and optional tasks.
Mistake 2: Leaving out Canberra property and access details
Share the suburb or postcode, property type, room count, condition, furnishings, entry arrangements and preferred date. Ask the provider to confirm current availability for the exact address instead of assuming every Canberra property has the same access or service options.
Mistake 3: Assuming carpets, appliances or pest work are included
Put carpet cleaning, oven interiors, windows, upholstery and any pest-related request on separate lines. Ask whether the provider offers each task and whether it is included, optional, excluded or requires a specialist.
Mistake 4: Mixing cleaning with damage or maintenance
Repairs, mould remediation, pest treatment, plumbing, electrical work and building defects are not routine cleaning tasks. Record the issue and ask the relevant property contact or qualified provider to assess it separately.
Mistake 5: Booking before comparing written scope
Review the current quote, access plan, inclusions, exclusions, appointment timing and price basis before confirming. A cleaning service cannot determine an inspection, legal or bond decision; check ACT tenancy questions with current official guidance ACT Government Tenancy.
