Set the timeline and access
Work backward from the handover or inspection date. Confirm when belongings are removed, when the cleaner can enter, who provides keys and whether utilities, parking or building access are available.
Give the provider enough detail
Share property type, bedrooms, bathrooms, condition, furniture, pets, stains and priority areas. Provide a checklist or photos where appropriate so the quote reflects the actual job.
Agree on what is included
List oven interiors, carpets, upholstery, windows, cupboards, balconies and other optional work separately. Ask about exclusions, access restrictions, cancellation and re-clean terms in writing.
Leave non-cleaning work to its provider
Moving furniture, repairs, pest control, mould remediation, rubbish removal and water damage may need separate teams. A cleaner cannot certify an inspection or guarantee a bond outcome.
