Check care instructions and prepare
Remove bedding and wash it according to its label. Read the mattress maker's cleaning guidance before vacuuming, applying a product or rotating the mattress. Protect nearby electrical equipment and keep the mattress supported as the maker recommends.
Vacuum only when permitted
If the care instructions allow vacuuming, use a clean upholstery attachment and gentle pressure. Avoid forcing dirt into seams or damaging tufting and covers. A vacuum does not remove every allergen, stain or odour and is not a substitute for specialist assessment.
Treat spots with minimal moisture
Check the stain and mattress material before applying anything. Use only a compatible product and method stated by the manufacturer; test discreetly where instructed, blot rather than scrub and avoid soaking the padding. Never mix cleaners or use a steam cleaner unless the mattress maker permits it.
Dry fully and escalate persistent problems
Allow any permitted spot-cleaned area to dry completely before covering or using the mattress. Persistent damp, extensive staining, mould-like growth, pests, bodily-fluid contamination or an unknown substance may need a specialist or replacement rather than routine household cleaning.
