Gather the property's condition records
Keep the entry-condition report, dated photos, inspection notes, communication and any cleaning or repair records. Record what the document says about the carpet's condition without assuming an age or a photo determines responsibility.
Request an itemised explanation
Ask which carpet or area is involved, what work or replacement is proposed, the amount and the basis for the charge. If a service or repair has been completed, request the relevant written scope and supporting documents.
Check the rule for your jurisdiction
Identify the state or territory and consult the current official tenancy authority about carpet condition, charges and dispute processes. This guide does not set a useful carpet lifespan, depreciation amount or universal fair-wear rule.
Get advice before disputing or accepting a deduction
If you disagree with a charge, keep the correspondence and seek guidance from a tenant advice service or qualified legal adviser. Cleaning a carpet and deciding who owes for replacement are separate matters.
