Check coverage for the exact property
Give the provider the suburb and postcode, then ask it to confirm service availability for the actual address and requested date. Do not rely on a broad suburb list or a past booking as proof of current availability.
Describe the property and handover
Share the property type, size, condition, furnishings, access arrangements and inspection or key handover timing. Ask the provider what further details it needs before preparing a quote.
Compare written cleaning scopes
Check rooms, surfaces, included tasks, optional work, exclusions and the price basis in each current proposal. Do not assume carpets, upholstery, exterior windows, repairs, pest work or waste removal are part of the cleaning scope unless confirmed in writing.
Keep outcome promises separate
A cleaning booking cannot determine an inspection or bond decision Consumer Affairs Victoria. Review the applicable re-clean terms for the confirmed scope and refer tenancy questions to the relevant official authority or qualified adviser.
