Start with the condition report and checklist
Review the lease, entry condition report and current agent instructions Consumer Affairs Victoria. Identify rooms, apartment access, keys, lift/loading rules and any specific carpet, oven, window or balcony tasks. Cleaning does not guarantee a bond refund.
Check products and materials
Ask which products are proposed and confirm they are appropriate for stone, timber, coatings, glass, grout and food-contact surfaces. Environmental claims should be supported by current evidence. No product should be applied contrary to label or manufacturer instructions.
Keep specialist and repair work separate
Carpet extraction, upholstery, exterior windows, pest treatment, mould remediation and repairs are separate tasks that need explicit scope. Cleaning does not restore damaged finishes, remove all permanent stains or resolve building defects.
Prepare an apartment handover quote
Share address, room list, vacant or furnished status, building rules, parking, lift access, condition, requested tasks and inspection timing. Compare written inclusions, exclusions, price basis and re-clean terms; policies apply only as stated.
