7-Day Bond Back Guarantee – Trusted by Real Estate Agents

At Dirt2tidy, we’re committed to helping you get your full bond back. That’s why we offer a 7- Day bond Back Guarantee with every end of lease cleaning service. Trusted by over 400+ real estate agencies.

7-Day Free Re-clean

Fully Insured & Police-Verified

4500+ Jobs Completed Last Year

REIWA / NSW Fair Trading Compliant

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How it works?

To ensure you’re covered under our bond guarantee:

We must have completed the original end of lease cleaning before.
The property must be empty, with power and water connected.
Issues must be related to the cleaning, not damage, maintenance or wear and tear.
The guarantee covers only items listed in your original booking.
Re-clean must be requested within 7 days of the service date.
We aim to complete re-cleans within 48–72 hours of the request.
New/additional services not in the original booking are not covered but you can add extras to address those issues.
Check out our REA End of Lease Cleaning Checklist to see what we cover—and trust us to get your bond back with zero stress

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❗ Important: What’s Not Covered

While our guarantee is generous, there are a few exclusions:

🚫 Pre-existing damage
These issues can’t be “cleaned away” — they usually require repairs. But we’ll always let you know upfront if we spot them!

🚫 Normal wear and tear (like faded paint or worn carpet):
These are age-related and not caused by poor cleaning. But don’t stress — agents know the difference, and we’ll present your property at its absolute best.

🚫 Re-inspections after 7 days:
Our free re-clean is valid within 7 days. So make sure your agent does the final inspection on time — we’re ready to respond quickly!

7-Day Guarantee

This is our commitment to customer satisfaction and bond return assurance. We understand how crucial a spotless property is during end-of-lease inspections. That’s why we offer a 7-day window where we’ll return to re-clean if any issues are found — at no extra cost to you.

Agent found an issue?

If your real estate agent or property manager reports any cleaning concerns after the final inspection, don’t stress. We’ve got your back. Whether it’s a missed spot, marks on walls, or something small that didn’t meet their expectations, we’re here to fix it.

We’ll fix it free within 7 days.

There’s no extra charge. If a cleaning issue is reported within 7 days of our service, we’ll send our team back to the property to re-clean the specific areas flagged by your agent. Our goal is to make sure you get your full bond back without further hassle.

Send us the report — we’ll prioritise it.

All you need to do is forward us the inspection report or written feedback from your agent highlighting the issues. Once we receive it, your job will be moved to the top of our schedule, ensuring a quick and efficient resolution, often within 24–48 hours.

Need a Re-clean?

Email Your inspection report to the mail: info@dirt2tidy.com.au or call us 1300789178. We’ll book your free re-clean within 7 days.

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Frequently Asked Questions

It’s our promise that if your landlord or agent isn’t happy with our cleaning (as per your booking), we’ll come back and fix the issue free of charge within 7 days.

Absolutely! Our guarantee applies to residential properties, including apartments, townhouses, and stand-alone homes.

Yes! If your agent finds an issue related to the services booked with us, we’ll return and clean those areas at no additional cost. No hidden fees.

Only the rooms and services that were listed in your quote or booking confirmation are covered. Extra areas must be pre-booked to be included in the guarantee.

Simply email or WhatsApp us the real estate/landlord’s inspection report within 7 calendar days from the service date. We’ll organise the re-clean promptly.

We do not cover:

Pre-existing damage
Mould or permanent stains
Services not booked (e.g., blinds, balconies)
Rubbish removal or repairs
Late complaints (after 7 days)

Our bond back guarantee is valid for 7 days after the cleaning job. Any complaints raised after this period are considered outside the guarantee window.

We typically arrange re-cleans within 48–72 hours, depending on availability. We’ll always prioritise your timeline before final property inspection if possible.

Yes – but only if you booked these as part of your service. Services not included in the original invoice are not covered under the guarantee.

No problem. We allow rescheduling with at least 24 hours’ notice. Contact our team, and we’ll help you adjust the appointment at no extra cost.