Make the call promptly
For a suspected poisoning, contact the NSW Poisons Information Centre on 13 11 26. Its public guidance says the service is available 24/7 and advises callers not to wait for symptoms. If the person is unconscious or not breathing, call Triple Zero (000) and ask for an ambulance.
Details the specialist may ask about
The Centre's call information says its specialist may ask what happened, when it occurred, the product name, any symptoms, the person's name and age, medical history and your location. Share the information you have; do not postpone urgent contact while searching for every detail.
Keep the product information available if safe
If it is readily available, have the container or label nearby so you can give the product name accurately. Do not delay contacting the Poisons Information Centre or emergency services to locate the product.
Follow case-specific professional instructions
The Poisons Information Centre explains that its specialist reviews the details and provides advice for the particular case, with referral to hospital, a GP or an ambulance when needed. This article does not give product-specific first aid or treatment instructions.
