Ask what the provider means by the term
Request a plain-language description of the equipment and process proposed for the carpet. Do not assume a marketing label means that steam alone is used or that two providers use the same method.
Check material compatibility
Share the exact carpet product and care instructions if available. Ask the provider how it confirms that the proposed process and products are accepted for that carpet and condition. If information is missing, obtain maker guidance before proceeding.
Compare the complete written scope
Confirm rooms, access, furniture handling, included tasks, excluded work, price basis, preparation and any stated limitations. Ask how the provider will handle a pre-existing stain, prior treatment or delicate area; do not assume these are included.
Do not infer health or sanitising outcomes
A service name does not establish removal of allergens, pathogens or pollutants, nor does it prove a clinical or indoor-air benefit. Any such product or health claim needs evidence for the exact process and intended use; this page makes none.
Separate cleaning from other concerns
Carpet cleaning is not a building-moisture investigation, mould remediation, hazardous-material response, structural repair or pest treatment. Seek the appropriate qualified assessment where those issues are suspected.
