Define the service and location you need
Clarify whether you are buying, selling, leasing or managing a property and identify the relevant suburb or market. Ask the agency about recent experience with comparable properties in that area; do not assume a national reputation means the same service locally.
Compare the proposed service
Ask who will handle communication, inspections, marketing or tenant enquiries, how progress is reported and which services are included. Request the proposed service in writing and check who is responsible for each task.
Review fees and agreement terms
Request the full current fee basis, any separately charged services, agreement length, termination terms and costs that may apply. This page gives no commission rate or market average.
Check current, relevant evidence
Ask for current references or verifiable local experience and review the basis of any customer rating or survey claim. No old satisfaction score or unsourced agency ranking is used here; compare information relevant to your decision.
