Identify the affected surface
Record whether the mark is on plain glass, coated glass, chrome or another metal finish, stone, tile, grout or a nearby seal. Check the maker’s product and care documents. Do not use appearance alone to identify a coating or decide that a mark is residue rather than etching or damage.

Check the exact maker and product instructions
Use only a cleaner whose current label permits the exact surface and task and is consistent with the fixture or glass maker’s directions. Do not assume an acid, vinegar, abrasive pad or razor is suitable. Never mix cleaning products.
Pause for damaged or valuable finishes
If the mark is persistent, the finish is scratched or corroded, or the material is unknown or valuable, stop and ask the manufacturer, glazier, stone-care professional or qualified cleaner to assess it. Do not continue applying stronger chemicals to test the surface.
Describe the condition in a service enquiry
Share the surface type if known, photographs, location, prior treatments and the result you want. Ask which material and task are included, what products are proposed, what is excluded and whether the provider expects a mark may be permanent. No restoration or stain-removal result is guaranteed.




