Identify the installed floor system
Ask the facility operator for the floor product, installation or maintenance documents and any approved contractor requirements. Do not infer the material, finish or care limits from appearance alone.
Confirm permitted products and equipment
Use the exact manufacturer's maintenance instructions for the installed system. Confirm which products, tools and procedures are permitted and which are prohibited. Do not substitute household cleaners, acids, abrasives, steam or a generic vinyl-floor routine without written system guidance.
Agree on the venue's operating procedure
The facility operator should confirm access, work timing, protecting the surface and who is responsible for any inspection before the area is used again. Cleaning advice alone does not establish that a playing surface is ready or that traction, finish or warranty requirements have been met.
Escalate uncertain stains or surface changes
If the floor has an unknown coating, persistent mark, damage or unexpected surface change, stop short of trying a stronger treatment. Record the issue and ask the floor-system manufacturer and facility operator for the appropriate next step.
