Follow emergency-service and site-access directions
Do not enter an evacuated, restricted or visibly unsafe property. Follow the relevant emergency authority, utility and property representative. If there is immediate danger, contact emergency services. NSW residents can consult the NSW State Emergency Service; other jurisdictions have their own emergency agencies.
Document damage only when it is safe
Record the event date, affected areas, known source, property contacts and work already authorised. Photograph only where permitted and safe. Keep reports, correspondence, approvals, quotes and invoices for the insurer and property owner.
Match each task to a qualified provider
A recovery project may need emergency trades, restoration, structural, electrical, plumbing, hazardous-material, health or cleaning providers. Ask each contractor what it assesses, what it excludes, which qualifications and insurance apply, and what written plan and records it provides. Verify claims with the relevant local regulator or insurer.
Coordinate insurer and property approvals
Before authorising work, ask the insurer and owner what inspection, documentation and approval steps apply. Do not assume coverage, liability or a provider’s report settles a claim. Get scope, price basis and variations in writing.
Arrange routine cleaning after specialist release
Cleaning is not emergency response, restoration, remediation, structural repair or a safety clearance. Book ordinary cleaning only after the site is released and the responsible professionals have identified the permitted surfaces and tasks.
