Define the areas and tasks
List rooms, floor types, washrooms, kitchens, waste points, touch surfaces and any restricted areas. Separate routine cleaning from disinfection, carpet extraction, windows, high-level access, repairs and hazardous waste.
Plan site access and operations
Provide trading or staff hours, security procedures, keys, lifts, loading, parking and the site contact. Explain areas that must remain accessible so the work can be scoped without disrupting building operations.
Compare proposals on the same basis
Give providers the same site information and compare task lists, frequency, optional work, exclusions, products, equipment assumptions, reporting and pricing. Confirm availability and terms in a written proposal.
Check claims and responsibilities
Ask for current documentation if a provider makes specific claims about qualifications, insurance, screening, disinfection or environmental impact. Cleaning is not a substitute for workplace safety, maintenance or healthcare procedures.
Confirm the handover process
Agree how site access, missed tasks, complaints, extra work and schedule changes will be reported. Record responsibilities and review points in the service agreement rather than assuming them from a marketing page.
