Ask for the exact product before the visit
Request the product name, current label and intended use from the specific provider who will perform the clean. Ask whether it is a detergent, pre-treatment, rinse or another product and which parts of the agreed service use it. Product categories and brand names alone do not establish suitability.
Check the carpet and machine instructions
Share the carpet maker, fibre, backing, care label, prior treatments and any known finish or warranty restrictions. Ask whether the exact product is allowed by the carpet maker and the equipment manufacturer. If either instruction is unavailable or conflicts, pause and seek qualified carpet-care advice.
Review the label and household restrictions
Read the complete product label for purpose, application, handling, ventilation, removal, storage and precautions. Tell the provider about any product restrictions, pets, occupants or sensitive surfaces before booking. Do not mix products or assume “professional”, “natural” or “low residue” proves a specific safety or performance result.
Confirm price and service terms
Ask whether the product is included in the quote, whether any spot treatment costs extra, what surfaces are covered, and what aftercare or limitations apply. Get the scope, price and exclusions in writing. No stain, odour, sanitising or health outcome is guaranteed.
