Check whether the property is safe to enter
If a fire is active, emergency services have restricted access or a hazard remains, stay away and follow official directions. Do not operate a vacuum, fan, heater or deodoriser to test or treat a fire-affected area. Contact emergency services for immediate danger.
Notify the property manager or owner in writing
Record when the odour began, which rooms are affected, what event or source is known and any visible damage. Send the information to the property contact and keep a copy. Do not clean or alter affected materials before the owner, insurer or restoration professional confirms what may be done.
Request a qualified restoration assessment
Ask who will assess fire or smoke residue, which areas and materials are included, what access is permitted, and what written report or work plan will be provided. Verify the provider’s relevant experience, qualifications, insurance and scope for the specific event. Structural, electrical and hazardous-material concerns need their appropriate specialists.
Keep ordinary tenancy cleaning separate
A routine end-of-lease clean does not assess smoke residue, establish re-entry safety, remediate a fire loss or determine legal responsibility. Arrange any later cleaning only after the site is released and the restoration scope is complete.
Check official tenancy processes for your location
Tenancy rights and repair or dispute processes vary. NSW renters can begin with NSW Government renting guidance; Victorian renters can consult Consumer Affairs Victoria. These sources do not determine responsibility for a particular fire or claim; seek qualified advice if parties disagree.
