Notify the responsible contact
Tell the property manager or landlord which key or access device is missing, when it was last seen and whether there may be a security concern. Do not copy restricted keys or arrange lock changes without checking the lease and getting required permission.
Understand possible costs
Costs may involve a replacement key, restricted-key system, fob, locksmith call-out, rekeying or lock replacement. Ask for an itemised quote and clarify who authorised the work. Prices vary by location, urgency, lock type and provider.
Check tenancy and security requirements
Responsibilities and bond processes vary across Australian jurisdictions and tenancy agreements. Check current official state or territory tenancy guidance and seek appropriate advice if there is a dispute. A missed key does not automatically determine a bond deduction or refund.
Keep cleaning separate from key replacement
End-of-lease cleaning and key return are separate tasks. Confirm cleaning scope, inspection timing and key handover arrangements directly with the property manager. A cleaning service cannot replace keys, change locks or guarantee a bond result.
