Assess how the office is used
Identify occupancy, work hours, washrooms, kitchen areas, meeting rooms, floors, touchpoints and waste. Consider building access, restricted areas, security and any client or workplace requirements when setting the schedule.
Set task frequency and responsibility
List routine tasks such as bins, vacuuming, mopping, washrooms, kitchen surfaces and replenishment, then decide how often each is needed. Deep carpet work, high windows, floor restoration, air-system maintenance and pest services are separate tasks unless specifically agreed.
Choose products and site arrangements
Confirm products, equipment, consumables, ventilation, storage, keys, alarms and who reports incidents or damage. Follow product labels and surface instructions. For disinfection or other regulated claims, use products and procedures appropriate to the stated purpose and applicable guidance.
Review service quality and changes
Use a clear checklist and regular communication to report missed tasks, occupancy changes or site needs. Review agreed service records and adjust the scope where necessary. Cleaning alone does not satisfy every workplace health, safety or maintenance obligation.
