Follow official directions before re-entry
Do not enter or begin cleaning while emergency responders, the property owner or relevant authorities have restricted access. Ask the responsible authority or property contact when entry is permitted and what areas remain restricted. Call emergency services if there is an immediate fire, electrical, structural or other life-safety concern.
Do not mask odour or disturb unknown residue
Avoid fans, vacuums, sweeping, scraping, ozone devices, fragrance, solvents or household chemical mixtures until a qualified restoration professional has assessed the site and provided instructions. Do not handle damaged wiring, appliances, structural components, ash or suspected hazardous materials.
Choose a provider with the exact fire-damage scope
Ask whether the provider assesses fire and smoke damage for this property and which parts of the work are subcontracted. Verify relevant qualifications, insurance and accepted scope for the actual site. Request a written assessment, affected areas, proposed sequence, occupant precautions, exclusions, price basis and records.
Fire restoration, structural repair, electrical work, hazardous-material removal and ordinary cleaning are distinct tasks.
Coordinate insurance and property approvals
Contact the insurer and property owner before authorising work and ask what documentation or approvals they require. Keep incident details, photographs only where permitted, correspondence, reports, quotes and invoices. Do not assume a policy covers a particular loss or that a restoration provider can decide the claim.
Arrange routine cleaning only after release and assessment
A routine cleaning service does not assess fire residues, certify indoor air, repair structural damage or establish that a home is safe. If a qualified restoration provider later releases specified areas for ordinary cleaning, confirm the exact surfaces, products, exclusions and site conditions in writing. Dirt2Tidy makes no fire-restoration or smoke-remediation capability claim here.
