Identify the rug and disclose its condition
Share the maker's care label if available, fibre, age, construction, fringe, backing, stains, odour, colour transfer, prior cleaning and photos. Handmade, antique, wool, silk and dyed rugs may need specialist assessment before any moisture or chemical treatment.
Ask how the rug will be assessed
A suitable provider should explain the proposed method, colourfastness checks, dust removal, stain limits, drying and whether collection or off-site work is needed. Ask how fringe, backing, repairs and delicate dyes are treated. Do not assume a water or steam process is safe for every rug.
Compare written scope and terms
Confirm cleaning method, included services, transport, drying arrangements, price basis, exclusions and how pre-existing damage is recorded. Cleaning does not restore worn fibres, repair fraying or guarantee removal of pet stains, odour or dye change.
Separate cleaning from tenancy decisions
If the rug is part of a rental property, check written tenancy instructions and applicable guidance. An invoice for cleaning does not guarantee a bond refund or prove a particular outcome; tenancy decisions are separate from the service.
