Stop if there may be a gas or electrical fault
Do not light or keep operating an appliance that smells of gas, has damaged hoses or wiring, or shows an unexplained ignition problem.
If it is safe, turn the appliance off at the source according to its manual, keep ignition sources away and contact the gas supplier, emergency service or an appropriately qualified technician as needed. Do not test for leaks or dismantle components yourself.
Check ordinary residue only when the BBQ is cool
Once switched off and completely cool, inspect accessible cooking surfaces and the drip tray using the appliance maker's instructions. Grease or food residue may need cleaning, but a blocked burner, worn part, rust, regulator issue or uneven flame requires technical assessment.
Avoid improvised fixes
Do not burn off accumulated grease, poke burner ports, apply a chemical mixture, oil hot grates or replace gas/electrical components unless the manufacturer and a qualified technician direct the work. Keep cleaners away from food-contact surfaces unless their labels permit the use and specify rinsing.
Arrange cleaning or repair for the right problem
A cleaning service may be able to quote for accessible residue on a compatible appliance; it cannot promise restored heat, efficient cooking or repaired performance. Describe the BBQ model, condition and specific cleaning tasks, and arrange technical faults with an appropriately qualified service provider.
