Check address, date and access before choosing a provider
Give the provider the suburb, postcode, property type, preferred date and expected handover time. Confirm current availability for the precise address. For apartments, discuss keys, building entry, lift bookings, parking and any access permissions in advance.
Build a room-by-room handover brief
List the rooms, surfaces and tasks you want included. Note the property condition and identify requested oven, carpet, window or furnished-item work separately. Ask which tasks are within the quote, optional, excluded or need a separate assessment.
Review the quote and service terms
Compare the written price basis, scope, exclusions, appointment window, access assumptions and process for requesting changes. If a provider offers re-clean support, read the current eligibility, timeframe and scope conditions; do not treat it as a bond-back guarantee Consumer Affairs Victoria.
Keep cleaning separate from repairs and tenancy decisions
A cleaner cannot fix damage, resolve a maintenance issue or determine an inspection or bond outcome. Check current Victorian renting guidance and your own documents for tenancy questions, and arrange qualified trade or remediation help for work outside routine cleaning.




