Verify the exact address and appointment
Provide the suburb, postcode, property type and preferred date and ask the provider to confirm current coverage. A general Melbourne or North Melbourne reference does not establish availability for every address.
Document the property and requested tasks
List rooms, current condition, access, furnishings and requested cleaning tasks. Keep the property manager's written instructions and condition records available; they are separate from a cleaner's scope.
Compare written inclusions and exclusions
Ask which rooms, surfaces and optional items are covered, how changes are approved and what terms apply. Repairs, mould remediation, pest work, damaged finishes and disposal require separate confirmation or specialist assessment.
Keep bond and testimonial claims evidence-based
A cleaning service cannot guarantee a refund, pass an inspection or prevent every dispute. Use official Victorian tenancy guidance for legal questions and current verified customer evidence for any testimonial claim Consumer Affairs Victoria.
