Keep available carpet information
Note the manufacturer or care label if present, which rooms are carpeted, stairs, transitions and any area that feels loose or damaged. If the construction is unknown, say so instead of guessing the fibre.

Record the condition and earlier work
Photograph visible marks and wear, describe spills or odours, and list products or treatments already used. This helps the provider assess what can be included and identify conditions that may need a separate specialist.
Confirm access, furniture and optional work
Explain entry, parking, occupied rooms, furniture that can be moved safely and areas to leave untouched. Confirm the rooms, proposed method, price and any optional tasks in writing.
Follow aftercare for the actual method
Ask the provider how to use the room after the booked work and follow the carpet maker's instructions. Drying and return-to-use guidance depend on the method, carpet construction and conditions; avoid fixed timing assumptions.



